Front Office Executive

Description:

Role Purpose

The Front Office Executive serves as the first point of contact for students, parents, and visitors, playing a vital role in creating a welcoming atmosphere while efficiently managing front desk operations.

Key Responsibilities

• Manage front desk operations, ensuring a professional and welcoming environment for students, parents, and visitors.
• Handle admission inquiries, provide forms, assist parents with the process, and maintain enquiry registers.
• Handle incoming calls and inquiries, providing accurate information regarding admissions, fees, and school programs.
• Coordinate attendance records and manage documentation related to student admissions and inquiries.
• Assist in drafting emails and communication materials for various stakeholders.
• Support fee inquiries and provide information on payment processes.
• Maintain organized records, ensuring confidentiality and easy access to information.
• Collaborate with teachers and departments to facilitate smooth communication and coordination.
• Ensure front office discipline, cleanliness, and adherence to school protocols.
• Maintain student database and update information in school management software.
• Coordinate with security staff for visitor movement and safety compliance.
• Provide support to the academic and administrative teams in filing, printing, and document management.
• Ensure timely display of circulars, notices, and communication updates on the notice board.
• Address emergencies calmly and coordinate with appropriate departments for quick resolution.
• Handle feedback or concerns raised by parents and escalate them to concerned authorities when required.

Requirements:

Education Requirements:

B.ED

Experience Required:

0-3 years of experience in front office management or a similar role.

Technical Skills:

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with front desk management software is an advantage.

Soft Skills:

• Excellent communication skills in English and Hindi.
• Strong organizational and time management skills.
• Ability to handle student and parent interactions with empathy and professionalism.
• Strong attention to detail and record-keeping abilities.

Benefits:

Professional Development Opportunities:

Access to training workshops, seminars, and courses to enhance your skillset and career prospects.

Work-Life Balance Perks:

Flexible working hours and a supportive work environment that values your time and personal commitments.

Career Growth Opportunities:

Pathways for advancement within the organization, encouraging you to grow and take on new challenges.

Accommodation

Accommodation facility available for selected candidates, providing convenience and support for outstation applicants .