About the Role We are looking for an experienced and guest-focused Front Office Manager to lead the Front Office operations at The Promenade & Le Dupleix . The ideal candidate will be responsible for ensuring exceptional guest experiences, efficient front office operations, and strong team performance while maintaining the service standards of our properties. Key Responsibilities Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk and Guest Relations. Ensure smooth check-in, check-out, room allocation and billing processes. Lead, train and motivate the Front Office team to deliver exceptional guest service. Handle guest feedback, complaints and special requests professionally and ensure timely resolution. Coordinate closely with Housekeeping, F&B, Engineering, Reservations and other departments for seamless hotel operations. Monitor room inventory, occupancy, VIP arrivals, group movements and special occasions. Maintain high standards of gue...