Job Description As a Ground Staff Customer Service and Ticket Counter staff, you will play a crucial role in ensuring exceptional customer service and operational efficiency. Your responsibilities will include: - Greeting and assisting passengers at the ticket counter - Processing ticket sales and reservations accurately and efficiently - Handling customer inquiries, complaints, and requests professionally - Ensuring compliance with airport and airline regulations and policies - Assisting passengers with check-in, boarding, and baggage processes - Coordinating with airport and airline staff for timely flight departures - Maintaining a clean and organized ticket counter and work area - Providing support to passengers with special needs - Handling cash and credit transactions responsibly - Assisting with any other assigned duties by the supervisor or manager To qualify for this role, you should have: - High school diploma or equivalent - Previous customer service experience preferred - E...