Job Description – Assistant Manager (US Telecom Process) Position: Assistant Manager – Customer Support Operations Location: Hyderabad Salary: Up to ₹10 LPA Experience: 2+ Years Industry Preference: Customer Support / Telecom Industry Education: Undergraduate or Graduate (Both Eligible) Shift: Rotational Shifts (Including Night Shifts) Joining: Immediate Joiners Preferred Role Overview We are looking for a dynamic Assistant Manager to lead and support operations for a US Telecom Process. The ideal candidate should have experience in customer support operations, team management, performance improvement, and stakeholder management while ensuring delivery of key business metrics. Key Responsibilities Manage daily operations of the US Telecom customer support process. Lead, coach, and mentor a team to achieve operational goals. Monitor team performance, productivity, quality, and customer satisfaction metrics. Analyze performance reports and implement process improvement initiatives. Handl...