Job Description: Relationship Manager – Customer Experience Job Title: Relationship Manager – Customer Experience Location: Faridabad Company: BPTP ( Industry: Real Estate Department: Customer Experience Key Responsibilities 1. Customer Relationship Management Serve as the primary contact for customers throughout their lifecycle with BPTP, from booking to possession and beyond. Proactively engage with customers to address queries, requests and concerns, ensuring timely resolution. Build long-term, trust-based relationships that enhance customer satisfaction and retention. 2. Customer Experience Delivery Ensure smooth execution of all touchpoints including booking, payments, registrations, handovers and after-sales service. Coordinate with internal departments (Sales, Finance, Legal, Projects) to ensure customer commitments are fulfilled. Conduct regular follow-ups with customers to keep them informed about project status, documentation and timelines. 3. Issue Resolution & Escalation Ha...