"Roles & Responsibilities The incumbent will be responsible for end-to-end customer relationship journey & NPS (Managing all aspects of after-sales relationship post the booking stage through ensuring timely sale related documentation, collections, and resolution of customer issues) Financial Devise & distribute the collections targets basis the AOP projections Strategize the collection projections for the month Operational Monitor and supervise the daily activities of each team member to ensure adherence to internally defined SOPs and timelines Responsible for meeting the collection targets Monitor the daily grievances and escalations received from customers Ensure timely, accurate and satisfactory solutions are provided by team members to each of these queries Support team on difficult or new issues requiring expertise Mitigate escalated customer issues Coordinate with other functions to resolve customer issues Coordinate with various internal key functional teams to ensure that the ...