We are HASBRO Clothing Pvt Ltd, we own the Menswear Apparel brand BASICS. We have 100 Exclusive outlets ,900 Large format stores and 200 Multi Brand stores throughout India. We are currently in look for a Customer Service Executive, the ideal candidate will be based in our Head Office located in Maduravoyal,Chennai. Responsibilities Handle customer inquiries and concerns received through phone calls, emails, live chat, social media platforms, and e-commerce marketplaces. Provide prompt and accurate information regarding orders, products, pricing, promotions, availability, delivery status, returns, exchanges, and refunds. Coordinate with internal teams such as E-commerce Operations, Warehouse, Logistics, Finance, and Retail to ensure timely resolution of customer issues. Monitor and respond to customer reviews, feedback, and complaints across online channels. Manage customer interactions through CRM and ticketing systems while ensuring adherence to service-level agreements (SLAs). Proce...