We are looking for an experienced Salesforce Commerce Cloud L2 Support Engineer for a freelance/contract opportunity. The ideal candidate should have strong hands-on experience in SFCC production support, incident management, troubleshooting, and application monitoring . Role: SFCC L2 Support Engineer Key Responsibilities Provide L2 production support for Salesforce Commerce Cloud applications. Handle incident triage, investigation, resolution, and escalation through ITSM tools such as ServiceNow / SNOW . Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications . Raise and track JIRA tickets for L3 teams when code changes or deeper technical fixes are required. Debug application/code-level issues where needed and support the team in troubleshooting. Monitor application logs, errors, and alerts using tools such as Splunk . Collaborate with L3 development teams, business users, and support teams to ensure timely issue resolution. Support and learn Vercel PWA L2...