About the job We are looking for a proactive and results-driven Project Manager to lead end-to-end project delivery, from planning and execution to successful implementation and closure. This role is ideal for a client-focused professional with strong leadership skills and a passion for delivering high-quality technology solutions. You will manage ITSM, CRM, and COTS implementation projects, working closely with clients and cross-functional teams to ensure projects are delivered on time, within scope, and aligned with business objectives while maintaining exceptional stakeholder satisfaction. Key Responsibilities Define project scope, objectives, deliverables, timelines, and success criteria in collaboration with clients and internal stakeholders. Lead client-facing meetings, including project kick-offs, status updates, review sessions, and steering committee meetings. Coordinate with cross-functional teams, including Engineering, Product, and Operations, to ensure successful project e...