Location: Srinagar, Jammu & Kashmir (On-site) Experience: 1-3 Years About the Role Cryptlex is looking for a Product Support Engineer to provide technical support to customers using our software licensing platform. You will troubleshoot licensing issues, guide customers through SDK and API implementations, and work closely with Engineering to resolve product issues. This role is focused on delivering timely, high-quality technical support and ensuring business continuity for our growing customer base. Key Responsibilities Provide technical support via Gleap, email, and other support channels. Investigate and troubleshoot licensing, activation, floating licensing, API, SDK, and integration issues. Assist customers with implementing Cryptlex SDKs and Web APIs. Reproduce reported issues, collect diagnostic information, and escalate confirmed bugs to Engineering with complete technical details. Track customer issues through to resolution and provide timely updates. Maintain and improve the...