We are looking for an experienced Salesforce Commerce Cloud L2 Support Engineer for a freelance/contract opportunity. The ideal candidate should have strong hands-on experience in SFCC production support, incident management, troubleshooting, and application monitoring. Role: SFCC L2 Support Engineer Key Responsibilities Provide L2 production support for Salesforce Commerce Cloud applications. Handle incident triage, investigation, resolution, and escalation through ITSM tools such as Service Now / SNOW. Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications. Raise and track JIRA tickets for L3 teams when code changes or deeper technical fixes are required. Debug application/code-level issues where needed and support the team in troubleshooting. Monitor application logs, errors, and alerts using tools such as Splunk. Collaborate with L3 development teams, business users, and support teams to ensure timely issue resolution. Support and learn Vercel PWA L2 su...