Territory Service Manager

Our Client:

Two -wheeler manufacturing Industry,

Position: Territory Service Manager

Experience : 2-10 Years

Locations : Raipur Chattisgarh, Kanpur Uttar Pradesh, Anantapur andhra pradesh

Dealer Business:

a) Improve service business of dealer.

b) To improve service operational efficiency in workshop to improve customer satisfaction and profitability.

2. Improve PSF Score:

a) Improve PSF through service process audit & take corrective actions to improve service standards at workshop. Get involved in specific details, which require immediate attention.

b) Contact customers at regular interval by telephone /personal meeting and understand their expectation & take counter measures. Assist the dealers to close the customer complaints with in 48 hours.

c) Improve the capability level of dealer s service team and give on the job training in areas of product knowledge, service repair standards, special tools, and customer handling skills& customer satisfaction, updating the mechanics knowledge through Competitor model training.

3. Product Quality

a) Focus on turnaround time and ensure trouble free vehicles to preowned 2wheeler customers