JOB TITLE: Customer Service Executive FUNCTIONAL AREA: E-Commerce / Retail Industry (preferably fashion brands) REPORTS TO: Senior Manager - Customer Service POSITION’S OBJECTIVE: (Brief on position’s objective) To handle Fabindia customers for Online Business on Phone inorder to provide superior customer experience KEY RESPONSIBILITIES: Customer Service To answer calls professionally, obtain details of queries on billing, products or concerns or any other complaints. To keep records of customer interactions and transactions, recording details of inquiries, complaints and comments. Follow up to ensure that appropriate actions are taken on customer's requests. To escalate customer grievances, special requests, unresolved complaints internally and to the concerned departments for further resolution within defined TAT Adherence to Process To ensure that processes laid down for the department are being adhered to while performing duty at the work place MIS and reporting To ensure that vari...