Reservations Associate

Job Description: Reservations Associate Location: Pune, Maharashtra Shift: 5:00 PM – 3:00 AM IST (Monday to Friday) Experience: 1–2 Years (Hospitality / Reservations preferred) Role Summary The Reservations Associate is responsible for high-volume reservation processing and management across 12+ wholesale distribution channels and 394+ partner accounts. This role serves as the first line of ownership for reservation accuracy, speed, and issue resolution, requiring strong PMS expertise, operational precision, and structured problem-solving. You will work across North American hotel portfolios, ensuring all reservations are created, validated, and resolved within strict SLA and quality benchmarks. Key Responsibilities Reservation Processing & PMS Management Process high-volume reservations daily (baseline benchmark: 100+), with output aligned to incoming volume Ensure real-time or near real-time reservation processing; SLA capped at ≤ 3 hours from receipt Work across multiple PMS platfor...