About the role
RMA coordination and ticket tracking discipline, with the ability to manage multiple OEM/vendor cases, update trackers accurately, and follow up until closure. 2. Basic DC server hardware understanding, including familiarity with server components such as HDD/SSD, memory, GPU, CPU, motherboard, PSU, fan, RAID controller, NIC, HBA, GPU, and other field-replaceable units. 3. OEM/vendor support coordination, including experience working with support portals, service desks, field engineers, logistics teams, and vendor escalation contacts. 4. Shift operations and handover discipline, with ability to maintain continuity across shifts through clear updates, pending action lists, SLA risks, and escalation notes. 5. Clear communication and escalation ability, with the capability to report status using facts such as ticket age, SLA due date, blocker, ETA, owner, vendor commitment, and next action.