Front Office Associate

CIARENS — BEACHFRONT ECO-LUXURY RESORT, PALOLEM BEACH, GOA FRONT OFFICE ASSOCIATE / GRE Reports To: Operations Manager Location: Ciarens, Palolem Beach, South Goa Employment Type: On Roll, Full-Time Role Summary Ciarens is seeking a Front Office Associate / Guest Relations Executive to be the first and most consistent point of contact for guests. In a 10-cottage property, this role carries unusual weight — the Front Office Associate sets the tone of the stay from arrival to departure, and is responsible for the personal, remembered-by-name warmth that has defined Ciarens for 26 years. Key Responsibilities • Manage guest check-in and check-out with efficiency and genuine warmth • Serve as the primary guest relations point of contact throughout the stay — anticipating needs, resolving issues, and personalising the experience • Handle reservations, room allocation, and billing accurately within the PMS • Respond to guest enquiries across phone, email, and WhatsApp promptly and professiona...