Asst Manager/Manager – Customer Experience Location: Goa Company: Vianaar Homes Role Mandate To act as the face of Vianaar for all customers post booking, owning the relationship end-to-end. Drive a high-touch, personalized and emotionally engaging experience by understanding customer needs, creating delight moments, and proactively resolving concerns to build long-term trust and brand loyalty. Core Responsibilities 1. Customer Experience & Engagement - Own all customer-facing interactions post sales - Build strong relationships with HNI/NRI clients - Anticipate customer needs and create personalized journeys - Deliver high-quality onboarding and milestone communication - Support customers end to end in following their assigned payment plans - Drive customer satisfaction and NPS 2. Query & Escalation Management - Act as SPOC for all customer concerns - Handle escalations with empathy and ownership - Turn conflicts into trust-building opportunities - Influence internal teams to resolve ...