ServiceNow Automation/Integration Consultant

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ServiceNow Automation/Integration Consultant

Indore, India Posted: 13/04/2026

*To apply, simply click the button below and email us your CV

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ServiceNow Automation/Integration Consultant

About Fusion:

Fusion GBS is a global leader in service management. We support organizations in transforming their operations through data-driven insights, scalable digital solutions, and proven methodologies. With over 25 years of experience, we deliver measurable outcomes across industries and simplify complex 
challenges to accelerate digital change.

Job Description:

As an Automation Consultant, you will design, implement, and maintain scalable ServiceNow Automation and Integration solutions that connect various systems and applications to enhance business process efficiency and productivity.

Responsibilities:

Analyse and document existing business processes to identify opportunities for automation/integration.

Design, develop, and implement custom automation solutions using Flow Designer, Integration Hub, Workflow Editor and Workflow Data Fabric.

Ensure data flows efficiently between systems, automating processes and reducing manual interventions.

Develop scripts in ServiceNow as needed for complex integration scenarios.

Implement and test automation solutions and provide training to users.

Troubleshoot and resolve integration issues promptly.

Create and maintain comprehensive documentation for integration processes, APIs, and workflows.

Collaborate with cross-functional teams to understand integration requirements and deliver solutions.

Work with clients to identify new automation opportunities and continuously improve existing solutions.

Guide Juniors and help the Sales team to present Demos and Proof of Concepts.

Lead by example to deliver the best and help colleagues.

Experience

5-6 years of experience working with ServiceNow Automation and Integration technologies.

Knowledge

Strong knowledge of Flow Designer, Integration Hub, and Workflow Editor

Strong knowledge of automation concepts, Scripted REST APIs, Web Services, Connectors, Workflow Data Fabric, etc.

Expertise in XML, JSON, REST, SOAP

MID Server setup and troubleshooting

Handling authentication mechanisms like OAuth 2.0, Basic Auth and API keys

Nice to have exposure to tools like Jitterbit, BMC TrueSight Orchestrator (aka Atrium Orchestrator)

Exposure to ServiceNow Discovery / CMDB Integrations, event-driven integrations

Nice to have exposure to

Skills

Experience with on-prem and cloud-based automation platforms.

Experience of working with Agile methodologies.

Experience with developing complex integrations.

Experience with security best practices for automation solutions.

Confident to lead the development and guide juniors.

Excellent verbal and written communication skills - ability to interact and communicate with customers to drive client value.

A proven ability to develop positive working relationships in a distributed team and to create effective collaboration with direct and extended team members.

Accountable for meeting project delivery deadlines and taking ownership of the work.

Proven ability to work in a pressurised development and customer environment.

Excellent analytical and problem-solving skills.

Qualifications

Master’s or bachelor’s degree in computer science, Information Technology, or a related field.

Good to have the following ServiceNow certifications: Certified Application Developer (CAD) Flow Designer Micro-Certification Integration Hub Micro-Certification

*To apply, simply click the button below and email us your CV

Find out more about , and for more opportunities, take a look at our .