Role: CSM (Customer Success Manager) Location: Guntur, Andhra Pradesh, India ABOUT THE ROLE: The Customer Success Manager (CSM) is a key link between LEAD and partner schools, ensuring successful implementation and growth of our academic solutions. This role combines relationship management, Operational excellence, and a strong focus on outcomes such as retention, satisfaction, and revenue growth. We are looking for highly competent professionals who understand what it takes to ensure quality education and are excited by the idea of closely partnering with our schools on ground. ROLES & RESPONSIBILITIES Customer Success & Engagement ● Build strong relationships with school leaders and teachers to ensure adoption and impact. ● Drive high customer satisfaction (NPS) and ensure timely issue resolution. Retention & Revenue Growth ● Lead school retention and renewals while identifying upsell and cross-sell opportunities. ● Ensure timely fee collections and support schools in boosting admiss...