Customer Experience Executive – Backend / Non-Voice Location: Chennai | Experience: 1–3 Years About Wenova Brands Wenova Brands is a growing multi-brand consumer company building purpose-driven brands in nutrition and snacking. Our portfolio includes Kiddikind, a pediatric nutrition brand, and Chewboo, our upcoming healthy snacking brand. We’re focused on creating products and experiences that genuinely solve consumer needs. The Role We’re looking for a Customer Experience Executive – Backend to manage customer queries, tickets and follow-ups across our digital channels. You’ll play an important role in ensuring that customer issues are tracked, resolved and closed efficiently, while helping us identify opportunities to improve the overall customer journey. What You’ll Do Handle customer queries through email, chat, WhatsApp and support/ticketing platforms. Understand customer concerns and provide accurate, timely responses. Manage queries related to orders, products, payments, deliver...