Customer Success Executive

What if you could earn 10x salary?

At Mavic.ai, the right person could.

Mavic.ai is the world's first AI brand marketer. We exist because we know the power of a great brand: a powerful brand sells, a weak brand disappears. Backed by award-winning industry leaders, Mavic.ai is already used by global companies like DKSH, and scaling fast globally.

Customer Success at Mavic is a commercial role: you sign new brands, you keep them, and you grow with them. When the customer wins, you win.

Culture

We ship, we don't ship excuses. Every release goes to real businesses trying to grow so mediocre work is simply not good enough. We're unapologetically ambitious, we're recruiting people who want to be at the top of a field that's still being invented, and who see that as a reason to join, not a risk.

The Customer Success Executive will report directly to the Founder & CEO, Jess Tang. This role will:

• Be extremely creative when using AI for hustling and selling
• Be unapologetically shameless in promoting Mavic.ai
• Convert and activate new paying customers, and check in with them to ensure they're using Mavic.ai to their full potential
• Be a self-starter. There are no playbooks and SOPs, you write them
• Be a Mavic.ai ambassador to the customer, and be the customer ambassador internally
• Email outreach with AI tools like Apollo.io, cold calls, handle customer inquiries and work with Product team to conduct customer training

Must-Haves:

• Great communication skills and ideally loves talking to strangers. Be ready to always be camera-ready, and jump on calls with customers at any time.
• Curious about people - you are genuinely interested to know more about others
• Passionate about creativity, marketing and AI.
• You have a hobby you would take every opportunity to share - could be music, food, travel, books, movie, pets, plants, something!
• Ambition and discipline.

Bonus Points For:

• Experience with marketing, content, or creative tools
• Worked in marketing, ideally a marketing agency
• You have a track record for beating numbers and goals

The Details

Work mode: Bengaluru, India (on-site / hybrid)

️ Schedule: Full-time, Singapore timezone