Job Description Supervisor process and customer support. Implement customer's requirements (in house & extended workbench) & monitor in house product quality to make faster response in resolving Q issues without affecting customer line (end & plant to plant). Focus Areas: A) Customer Management Key Activities : Evaluation and implementation of customer specific requirements, coordinate for customer visits and audits Conduct Part handling analysis and product trainings to customer/ QRE Initiate field visit and action plans, management of PDI personnel at customer premises & support in settling of payments Co-ordinating for detail investigation at R&D for optimization projects Key Result Areas / Indicators : Customer Satisfaction index & requirement implementation B) Claim management Key Activities : Process customer claims as per BBM guidelines as a methodological expert to establish root cause and close loop actions, reverse logistics with supply chain Coordinate for parts (FOC), manpo...