Customer Relationship Management (CRM) Executive Job Description We are looking for a Customer Relationship Management (CRM) Executive to manage customer relationships, improve customer satisfaction, and support business growth through effective communication and customer engagement strategies. Key Responsibilities Manage and maintain strong relationships with existing and potential customers. Handle customer queries, complaints, and requests professionally and promptly. Follow up with customers through calls, emails, WhatsApp, and other communication channels. Maintain accurate and updated customer information in the CRM system. Track customer interactions, leads, follow-ups, and sales opportunities. Coordinate with Sales, Marketing, and Operations teams to resolve customer issues. Monitor customer feedback and identify opportunities to improve customer experience. Conduct regular follow-ups to increase customer retention and repeat business. Prepare daily/weekly reports on customer i...