Manager - Alumni Engagement and Stewarding

Role & Responsiblity

• Lead and scale the alumni engagement programme of BITS Pilani, designing a portfolio of in-person, virtual, and hybrid initiatives across batches, regions (India and international), schools/programmes, and affinity groups
• Plan and oversee flagship engagement initiatives – mentorship, Practice School, Placements, Startups, academic instruction, career guidance, alumni-alumni, and other programmes.
• Own the alumni stewardship calendar – ensure timely thank-you communications, tax receipts, gift agreement deliverables, named-fund reports, and annual impact reports are delivered on schedule, for the engagement programs.
• Identify and cultivate volunteer leadership across alumni chapters, class agents, mentors, and advisory groups; train, coach, and recognize volunteers to drive engagement at scale
• Work with the Fundraising and Donor Reporting teams to identify engagement opportunities that move alumni and donors along the engagement-to-philanthropy continuum
• Manage the professional team of Alumni Engagement and Stewardship staff, ensuring smooth operations, clear KPIs, and high satisfaction ratings from BITS alumni and donors
• Maintain good working relations with all internal divisions – especially Accounts and Finance, Student Welfare, Academic Departments, Placement Cell, and Directors’ Office – for efficient operations and integrated programming
• Track, analyze, and report on engagement metrics (alumni participation rate, event attendance, NPS/satisfaction, volunteer activity, donor retention) and stewardship metrics; bring continuous improvements leading to efficiency gains and quality uplift
• Represent BITS Pilani Alumni Relations at external forums, alumni events, chapter meetings, and partner convenings; travel within India and internationally as required
• Any other tasks assigned by Head, Alumni Relations or Dean / Associate Dean, Alumni Relations

Qualification & Experience

• Full time Postgraduate (MBA, MSW, MA or a similar degree in Marketing) with 7-8 years of relevant experience in alumni relations, fundraising, donor stewardship, engagement programmes, member relations, or large-scale community/programme management, with at least 5 years of experience in Higher Education institution / non-profit
• Experience of leading and managing teams is essential
• Experience of running structured donor stewardship and reporting programmes is strongly preferred
• Experience of working with international constituents, alumni chapters, and senior volunteers is desirable
• Demonstrated expertise of documentation, especially MS Office; familiarity with CRM (Salesforce / similar) and event management tools
• Excellent spoken and written communication, with strong interpersonal, diplomatic, and negotiation skills

Compensation

Suitable candidate will be placed in Level 11 with a minimum basic pay of Rs. 67700 /- per month plus DA and other benefits as per Institute Norms.