About MyOperator
MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.
MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.
About the Role
As a Strategic Alliances & Partnerships, you will own the most strategically important growth lever MyOperator is building right now: an ecosystem of marketing agencies who sell, implement, and manage AI Agents for their clients. This is not a relationship-maintenance role — it is a full-stack build. You will define the partner program structure from scratch, recruit and certify India’s top performance and digital agencies, build the enablement infrastructure they need to sell and deploy confidently, and run a small partnerships team toward clear revenue targets.
This role sits at the intersection of partnerships, product-led ecosystem building, and AI-era GTM strategy. You will work closely with leadership to shape how MyOperator’s AI Agent platform reaches the market through a channel that scales without adding proportional headcount. If you’ve built partner programs before and want to do it at the most interesting layer of the market — AI Agents in Indian SMB — this is the role.
Key Responsibility Areas
- Design and own the implementation partner program for MyOperator’s AI Agent platform — including partner tiers, certification criteria, revenue-sharing structure, and co-sell motions.
- Identify, recruit, and onboard marketing and digital agencies (performance, D2C-focused, AI-native) as certified implementation partners who independently sell and deploy MyOperator’s AI Agents for their clients.
- Build partner enablement infrastructure from scratch: sales playbooks, technical onboarding kits, certification tracks, and co-marketing assets so partners can operate with minimal hand-holding.
- Lead and develop the partnerships team (2–5 members) — set quarterly targets, run performance reviews, and build a high-accountability culture within the function.
- Drive partner-attributed ARR with clear quarterly contribution targets, tracking partner pipeline, activation rates, and revenue per active partner.
- Manage the full partner lifecycle — from initial recruitment through first deal, ongoing revenue health, renewal, and annual re-engagement.
- Collaborate with Product to influence the partner-facing roadmap: API capabilities, white-label options, partner portal, and feature requests from the agency ecosystem.
Requirements — Must Have
- 8–15 years of experience in partnerships, channel sales, or alliances, with at least 5 years in a SaaS or technology product company.
- Demonstrated track record of building or significantly scaling a channel or implementation partner program — not just maintaining an inherited one.
- Existing relationships with digital marketing, performance, or technology agencies in India who serve SMB or mid-market clients.
- Measurable revenue contribution through partner channels in a prior role — can articulate partner-sourced or partner-influenced ARR in specific numbers.
- Experience managing a team of at least 2 direct reports with accountability for team-level output, goals, and performance reviews.
- Ability to independently structure partner agreements: revenue-share terms, SLA expectations, certification requirements, and deal governance.
Requirements — Good to Have
- Prior exposure to AI agents, automation, chatbot, CPaaS, or CCaaS products.
- Experience building agency certification or enablement programs — training curricula, accreditation tracks, partner portals.
- Familiarity with WhatsApp Business API ecosystem, Meta’s BSP network, or similar platform partner programs.
- Prior experience in a startup or growth-stage company where the partnerships function was early-stage and being built.
- Proficiency with CRM tools (Salesforce, HubSpot) and partner relationship management (PRM) platforms.
- Understanding of India’s D2C brand ecosystem — the agencies and growth consultants who serve them.
This Profile Is Not For
- You have spent your career in large enterprise BD teams where partnerships were maintained and managed, but never built from the ground up — this role requires building playbooks, not following them.
- You are looking for a relationship-management role without hard revenue accountability — partner-attributed ARR is a core KPI here, not a secondary metric.