Customer Support Executive - Malayalam

Position: Customer Support Executive Experience: 0-3 Years Location: Coimbatore Job Summary We are looking for a proactive and customer-focused Junior Tele Support Executive to handle inbound and outbound customer calls, register complaints, provide basic technical assistance, and coordinate with technical teams for timely issue resolution. The ideal candidate should possess good communication skills and a customer-first approach. Key Responsibilities Customer Support § Attend inbound customer calls and respond to service-related inquiries. § Register broadband, leased line, and cable TV complaints in the ticketing system. § Provide basic troubleshooting support for internet and Wi-Fi issues. § Follow up with customers regarding complaint status and resolution. § Handle customer requests related to billing, payments, plan upgrades, and account information. Complaint Management § Create and update support tickets accurately. § Escalate unresolved issues to the Technical Support or NOC t...