Floor Executive/Butler

Key Responsibilities:

Service Customer ( Patients & families)

• To be the single point of contact for all the services needed by the VIP patient and there relative.
• Ensure comfortable stay of the VIP patients through effective delivery of services in coordination of the other departments within the hospital.

Operations (Core area)

Pre Arrival of the VIP patients

• Gather information pertaining to the likes, dislikes, traits of the VIP patients. E.g.- Food habits, Allergens from previous visits
• Make necessary arrangements according to the information gathered.
• Coordinate with the other services of the hospital like Room preparedness, Services alignment, pantry set up before VIP patients arrival.
• Pre place VIP amenities.

On Arrival

• Introduce self to Patient and the family at appropriate time.
• Familiarize the room to the VIP patient/relative so that the VIP patient feels at ease.
• Offer assistance in packing and unpacking of the luggage and other non-clinical services .
• Reconfirm patient likes/dislikes/ temperature of room

During the Stay

• Be the single point of contact and assist the VIP patient for the activities across the hospital for all the services required like Doctors appointment, Billing, Scheduling the services

F & B service

• Coordinate with the dietician for any given food preferences given by the VIP patient so that the health of the patient is not affected.
• Coordinate with the kitchen for priority delivery of all the meals.
• Ensure that the food is as per the Clinical requirements.
• Ensure all service gear/tray set up are in place.
• Ensure the temperature of the food at the time of service is as per food standard.
• Ensure personalized service of food at all meals so that the VIP patient/relative has comfortable stay in the hospital.
• Ensure all clearances are done personally and hygienically.

Others

• Ensure upkeep of the room facilities to the top standards in coordination with the House Keeping, Engineering and Maintenance etc.
• Ensure VIP patients privacy is maintained at all times.
• Coordinate with security of the patient and the hospital to ensure safety/privacy of the VIP patient.

Please carry a copy of your resume along with last 3 pay slips, last 2 experience letters and education certificates for the interview.

Regards,

HR Team

M.

M.

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