Manager_Process Improvement Specialist_Pune

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

Job Role Related Content (Role specific)

Manager – Process Improvement Specialist
Primary Skills: - Certified/ Trained- Lean Six Sigma Black Belt/ Advanced Business Analysis
Key Responsibilities:

Secondary Skills: - Excellent verbal, written communications skills and exposure to change Management.

Role Purpose: - 
• Develop and enhance Business Excellence capabilities within the Finance Shared Services Center through the application of Lean, Six Sigma, and Continuous Improvement methodologies.
• Lead Continuous Improvement Programs aimed at reducing delivery costs.
• Implement Continuous Improvement Programs focused on delivering value and benefits to customers according to set targets.
• Provide training and coaching on various Lean and Six Sigma tools and techniques to team members.
• Facilitate process improvement workshops across different organizational levels.
• Gather and trace requirements to ensure alignment with business objectives.
• Establish and manage Knowledge Management Practices and Processes for finance-related activities.
• Provide consulting services to business partners on an as-needed basis.

Key Accountabilities: -
- Ongoing improvement in Telecom Enterprise and Finance domains.
- Collaborate with stakeholders and service leads to support a continuous improvement culture.
- Assist and contribute to the Operational Excellence Operating Model.
- Identify, select, implement, and complete business improvement projects related to effectiveness, efficiency KPIs, or other areas identified during management reviews.
- Collect and coordinate data collection, perform trend analysis of business and operations data, identify root causes, and manage continual improvement projects.
- Promote idea generation, share best practices across service lines, and conduct training sessions on continual improvement.
- Participate in designing and updating improvement methodologies.
- Work with corporate teams to align with group continual improvement frameworks.

VOIS Equal Opportunity Employer Commitment

India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM  and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!