Job Purpose To oversee the day-to-day operations and strategic management of the resort, ensuring high standards of guest satisfaction, service delivery, asset maintenance, revenue growth, cost control, safety, and employee engagement while driving profitability and sustainable business performance. Key Responsibilities: Guest Experience & Quality Ensure exceptional guest service and satisfaction at all touchpoints Ensure we create Magical Memories for our guest to take home Champion guests journey and touch points, ensuring consistency for every guest Monitor guest feedback and implement improvements for service quality Handle escalated guest complaints and resolve issues promptly Personally attend to escalated/VIP & HWC guests Meet/interact with guests during breakfast sessions Design signature experiences (curated excursions, wellness programs, culinary events) Ensure the target OHE and NPS are met Use data-driven insights to anticipate guest preferences Operational Management Manag...