SAP CRM

•   Provide L2/L3
  production support for SAP CRM in an SAP R/3
  environment 
• Analyze
  and resolve incidents, service requests, and problem tickets within
  SLA timelines 
• Troubleshoot
  issues related to:  
• Sales,
  Service, and Marketing processes 
• Business
  Partner and master data 
• Transaction
  processing and reporting  
• Work
  closely with end users to understand issues and deliver functional
  solutions 
• Perform root
  cause analysis (RCA) and implement preventive measures 
• Configure
  minor system changes and enhancements as per business requirements 
• Support data
  corrections, uploads, and system reconciliation tasks 
• Monitor
  and manage CRM middleware queues and resolve
  integration issues 
• Liaise
  with technical teams (ABAP, BASIS) for bug fixes and developments 
• Support system
  upgrades, patches, and regression testing 
• Prepare
  and maintain documentation:  
• Functional
  specs 
• Support
  procedures 
• Knowledge
  base articles  
• Participate
  in on-call support or shift rotations, if required  

Responsibilities

•   Provide L2/L3
  production support for SAP CRM in an SAP R/3
  environment 
• Analyze
  and resolve incidents, service requests, and problem tickets within
  SLA timelines 
• Troubleshoot
  issues related to:  
• Sales,
  Service, and Marketing processes 
• Business
  Partner and master data 
• Transaction
  processing and reporting  
• Work
  closely with end users to understand issues and deliver functional
  solutions 
• Perform root
  cause analysis (RCA) and implement preventive measures 
• Configure
  minor system changes and enhancements as per business requirements 
• Support data
  corrections, uploads, and system reconciliation tasks 
• Monitor
  and manage CRM middleware queues and resolve
  integration issues 
• Liaise
  with technical teams (ABAP, BASIS) for bug fixes and developments 
• Support system
  upgrades, patches, and regression testing 
• Prepare
  and maintain documentation:  
• Functional
  specs 
• Support
  procedures 
• Knowledge
  base articles  
• Participate
  in on-call support or shift rotations, if required  

Qualifications

Any Degree