Software Engineering, Senior (Cloud Infrastructure)

Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together. 

Bring your whole self.

The Role and Team

As part of Medallia’s Cloud Engineering Team, Core Infrastructure thrives on collaboration, mutual support, openness to new ideas, and solving problems at a deep, systemic level.

This team is responsible for building and maintaining large distributed components that run Medallia’s cloud. Our code serves millions of requests per second and does so with sub-second latency and fault tolerance. We handle everything from scale: compute, data storage, to synchronization and coordination of large server clusters, to providing a runtime environment for all Medallia’s applications.
We are looking for candidates who share a passion for tackling complexity and building platforms that can scale through multiple orders of magnitude.

This role is based remotely in Pune. Candidates for this position are required to reside within the Pune metropolitan area. Relocation support is not available at this time.

Responsibilities

Troubleshoot complex problems that may span the full service stack.

Deploy and update applications within our systems foundation (compute, storage, network, etc.).

Operate our large scale Kubernetes Clusters in both clouds and Colocation data centers.

Proactively monitor and manage the availability of infrastructure and applications.

Be a part of the Cloud Infrastructure team on-call rotation for escalations.

Design code and operate core backend software components to manage Infrastructure.Build automation to enable the cloud to be automatically maintainable.
Code primarily using Golang, Python.

Interface with application development teams to incorporate requirements.

Work closely with other engineering teams to eliminate technical debt.

Join the Cloud Infrastructure on-call rotation, collaborating with global teams to ensure 24/7 system availability and rapid incident resolution.

Qualifications

5+ years experience operating a SaaS platform as DevOps engineer

Software Engineering Fundamentals: Foundation in software engineering principles.

Software development experience in Python and/or Go

Experience managing Kubernetes clusters

Strong networking fundamentals

Experience with tooling to manage GitOps deployments (ArgoCD)

Understanding of the Linux operating system and Shell scripting

Experience with Containerization

Preferred Qualifications 

Experience designing distributed systems

Experience working with observability stack

Experience with Public Clouds (AWS,OCI) and Infrastructure as a code (Terraform)

Excellent verbal and written communication skills

Proven ability to work collaboratively across and within teams