Job Description: We are seeking a dedicated and technically sound Executive / Sr. Executive – Customer Support to join our growing team. The ideal candidate will be responsible for ensuring superior customer satisfaction through timely support, technical assistance, and product knowledge. This role involves direct interaction with customers to manage machine installations, resolve technical issues, and provide ongoing support to enhance user experience and device performance. Key Responsibilities: Perform machine installations at customer sites and attend to breakdown calls . Diagnose and troubleshoot technical issues reported by customers efficiently. Maintain thorough product knowledge and ensure timely issue escalation to relevant teams when needed. Provide remote assistance , software/hardware updates, and quality assurance follow-ups. Strive to exceed customer expectations by delivering real-time solutions and professional service. Collect and relay feedback on product performance...