About the Role: As a Specialist in Customer Service Technical, you will take on a more prominent role in supporting customers with various technical issues. Building on your foundational skills, you will assist with more complex troubleshooting and contribute to project-based improvements. Your contributions will help in refining our support processes and enhancing customer satisfaction. Responsibilities: • Perform advanced troubleshooting for a wider range of technical issues. • Assist in the implementation of new procedures and techniques in customer support. • Participate in projects aimed at improving support systems and processes. • Provide step-by-step guidance to customers for product installations. • Update and maintain support documentation. • Train new employees on basic technical support procedures. • Collaborate with team members to resolve escalated issues. • Conduct follow-ups to ensure issue resolution and customer satisfaction. • Analyze recurring customer issues and su...