US- Lead Gen

Job Description: US Telecaller / Cold Calling Executive

Role: US Telecaller / Inside Sales Executive

Location: India/Remote

Shift: US Shift / Night Shift

Employment Type: Full-time

Role Summary

We are looking for a confident and result-oriented Telecaller to support outbound calling for the US market. The role involves calling prospects, introducing company services, qualifying leads, fixing appointments, and maintaining accurate follow-up records.

The ideal candidate should have good English communication skills, a professional phone manner, and the ability to engage prospects in a clear, polite, and confident way.

Key Responsibilities

• Make outbound cold calls to prospects in the US market.
• Introduce company services and generate interest through professional conversations.
• Qualify leads based on business needs, interest level, and decision-making authority.
• Schedule meetings or discovery calls for the sales team.
• Follow up with prospects through calls, emails, or LinkedIn messages where required.
• Maintain accurate call records, lead status, notes, and follow-up activities in CRM or Excel.
• Handle basic objections and keep conversations polite, relevant, and professional.
• Coordinate with the internal sales team on qualified opportunities.
• Meet daily and weekly targets for calls, conversations, follow-ups, and meetings booked.

Required Skills

• Good spoken English with clear pronunciation and confidence.
• Prior experience in cold calling, telecalling, lead generation, or inside sales.
• Comfortable working in US time zones.
• Ability to speak with US-based business prospects professionally.
• Basic understanding of IT services, technology solutions, or B2B sales is preferred.
• Good listening, questioning, and objection-handling skills.
• Ability to maintain discipline with call tracking and follow-ups.
• Working knowledge of CRM tools, Excel, email, and LinkedIn is an advantage.

Preferred Experience

• 1–3 years of experience in B2B calling, IT services lead generation, or international outbound calling.
• Experience calling US prospects for technology, SaaS, consulting, or professional services.
• Familiarity with services such as AI solutions, cloud, DevOps, Salesforce, ServiceNow, cybersecurity, web/mobile development, or IT support will be an added advantage.

Behavioral Expectations

• Professional, polite, and persistent.
• Comfortable with rejection and follow-ups.
• Self-motivated and target-oriented.
• Strong ownership of assigned prospect lists.
• Willingness to learn about company offerings and improve calling approach.

Key Performance Metrics

• Number of outbound calls completed.
• Number of meaningful conversations.
• Qualified leads generated.
• Meetings or discovery calls booked.
• Follow-up completion rate.
• CRM or tracker accuracy.
• Conversion from call to appointment.

Work Timing

The role requires working during US business hours, typically evening/night shift as per Indian time.