Principal Consultant - Customer Success

Who we are:

We are a leading supply chain design and optimization company helping clients get the most out of their optimization efforts for smarter, faster, and more resilient decisions. We combine advanced analytics, AI-driven modeling, and innovative technology for empowering businesses to optimize their supply chains. We value curiosity, ownership, collaboration, continuous learning, and the drive to create meaningful business outcomes for our customers worldwide.

Our customers-including world-leading retailers, manufacturers, and logistics companies-are achieving dramatic improvements: 95% faster modeling, 20-25% cost reductions, and the ability to answer strategic questions in days instead of months. We're solving real problems at enterprise scale, and we're growing fast.

Who we're looking for:

A self-starter who's fascinated with new technology, inquisitive for creative approaches to solving problems, and is passionate about delivering high-value solutions to our customers. A go-getter who is passionate, creative, and driven to design exceptional solutions, who can collaborate with business partners, customers and internal teams, and integrate new solutions into existing enterprise architecture from technical, business, and user perspectives. If, you're passionate about tech and you love to apply your expertise in modeling, optimization and simulation to deliver best customer experience and success, then you are the person we seek.

What you'll do:

• Support pre-sales, and customer engagement efforts e.g., lead platform demo, build proof of concept, support deployments of the platform and provides after-sales support to client teams
• Help create and execute project plans and successful modeling strategies, working with a team of experienced project leaders and account specialists to deliver results
• Creatively analyze model structure, inputs and outputs, and results to identify problems and opportunities, working with clients to realize improvement potential
• Uncover and pursue solutions that improve project quality, timing, cost, or results
• Collaborate with software development and product management teams to review and align design approaches for customer engagements
• Provide a customer focused service based on supporting a resolution either via call or email, in a professional and timely manner and in line with company procedures/standards
• Manage the ticketing process for support requests to ensure that customer queries and feedback are effectively handled within company KPIs and standards
• Resolve support requests and guide team members in finding resolutions to the requests
• Achieve set targets and goals to maximize the customer experience and service provided by the company
• Assist engineering teams in coordinating operations and identifying errors & anomalies
• Identify and verify service impact to customers, and dispatch subject matter experts in support of problem resolution.
• Communicate with internal and customer-facing teams in support of status updates regarding open issues and implement actions in support of root cause analysis and problem remediation.

What you'll need:

• 8-10 years of working experience creating and delivering technically sound and competitive supply chain solutions to meet customer business objectives
• Knowledge of supply chain optimization and simulation using software solutions (Optilogic Cosmic Frog, Coupa SCG, Anylogistix and alike); experience with Optilogic platform is a plus
• Demonstrated ability to quickly learn complex skills and apply knowledge to customer solutions
• Experience in database skills and ability to prepare, analyze and augment large datasets
• Previous optimization/simulation and supply chain analytics or consulting experience desired
• Educational background in supply chain and/or operations research is a plus
• Proficiency in API-based system integration and Python programming skills is a plus
• Experience with major application development platforms (Azure), CI/CD tools, Python, and PostgreSQL is a plus
• Initiative taking and ownership mindset with due respect for teamwork and collaboration
• Ability to lead and drive own work, and coach & guide team members
• Problem-solving mindset that can be applied to both known and unknown issues
• Ability to engage with customers to understand and define the problem, identify best solution
• Willingness to work in flexible working hours in hybrid or remote mode and readiness to occasional travel within Asia or western countries; willingness to relocate within India
• Bachelor's degree (Master's preferred) in science or technology covering optimization, supply chain, solution design; or equivalent combination of education and relevant experience

Why Optilogic:

At Optilogic we believe that optimization is not just a science, and work is not just a job - it's an art too. We're not just building software; we're shaping the future of supply chains. Here, you'll collaborate with brilliant minds, tackle critical global challenges, and grow with a company that's redefining an industry.

You'll represent genuinely innovative technology with proven customer results. No selling vaporware or explaining away product gaps-just demonstrable value and customers willing to advocate for us.

You will work with leadership that values input and results. You will have enormous growth opportunity to develop your career as our fast-growing company scales globally.

Our Culture

We're committed to building an inclusive team where different backgrounds, experiences, and viewpoints drive better decisions. We value:

• Transparency and integrity - Direct and honest communication
• Collaboration and respect - Diverse perspectives make us stronger
• Innovation with accountability - Move fast, but deliver what you promise

Optilogic is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.