About the Role : The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams. The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders. Job Responsibilities: Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required Manage emails received on the central email ID, including directing, assigning, and responding to queries Assign iCABS tickets and coordinate with relevant employees for timely status updates Handle invoice-related activities, including forecasting, suspensions, printing, and distribution Raise CR (Change Request) tickets for price decreases Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing) Raise termination r...