Role: Oracle Service Cloud / Oracle Data Assistant Chatbot Knowledge Specialist – Agentforce Location: Remote Employment Type: Full-Time Experience: 8 years Shift Time: EST Shift (06:30 PM to 03:30 AM IST) Notice Period: Immediate joiner Experience: 10 years of overall IT experience, with strong hands-on experience in Oracle Service Cloud/Oracle CX Service, knowledge management, conversational AI/chatbots, and enterprise CRM implementations. Experience with Salesforce Agentforce is highly preferred. Job Summary: We are seeking a senior technology professional to support an Agentforce implementation with expertise in Oracle Service Cloud (Oracle CX Service) and Oracle Data Assistant/Oracle chatbot and knowledge capabilities. The role will focus on understanding, extracting, rationalizing, transforming, and integrating existing Oracle service knowledge and conversational assets into an Agentforce-based solution. The candidate will work closely with Salesforce, business, data, integration...