Guest Experience & Facilities Manager

Company Description

Aspen Hospitality is a rapidly growing premium resort chain that offers luxury and experiential stays across North India. With 9 resorts and 260 rooms in tranquil locations such as Rishikesh, Jim Corbett, Nainital, Ayodhya, and Garh Mukhteswar, the brand combines world-class comfort with immersive natural surroundings. Recognized as the “Best MSME Resort Chain of the Year 2024” by the Government of India and honored by the Limca Book of Records, Aspen Hospitality is known for its quality, innovation, and operational excellence. The company specializes in curated experiences for families, couples, pet lovers, and experiential travelers, and is a preferred choice for destination weddings, corporate tours, offsites, and MICE events. Guided by a strong vision, Aspen Hospitality continues to expand while prioritizing luxury, sustainability, and warm personalized service.

Role Description

The Operations Manager will oversee day-to-day resort operations, ensuring consistent service standards, guest satisfaction, and efficient use of resources at the Rishikesh property. Responsibilities include managing on-site teams, coordinating with departments such as front office, housekeeping, F&B, and maintenance, and monitoring adherence to SOPs, safety, and regulatory compliance. The role involves tracking operational KPIs, optimizing processes, managing budgets, and supporting revenue and cost-control initiatives in line with company goals. The Operations Manager will also handle escalation of guest issues, support planning and execution of events, and collaborate with leadership on continuous improvement and expansion initiatives. This is a full-time, on-site role based in Noida, requiring regular coordination with resort locations.

Qualifications

• Ability to work on-site in Rishikesh
• Strong operations management and hospitality management skills, with experience overseeing multi-site or resort operations.
• Expertise in process optimization, SOP implementation, and quality assurance to maintain high service standards.
• Proficiency in team leadership, people management, and cross-functional coordination across departments.
• Skills in budget management, resource planning, and basic financial analysis related to operational performance.
• Ability to manage guest experience, handle escalations, and ensure consistent service delivery.
• Familiarity with hotel/resort management systems and operational reporting tools.
• Excellent communication, problem-solving, and decision-making abilities.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field;
  relevant operational experience in hospitality is strongly preferred.