onsite
13h ago
Salary Undisclosed
ApplyBack to JobsAct as the primary interface for customer leadership , ensuring clear communication and alignment Build strong relationships with business and technology stakeholders Represent the overall program status, risks, and value delivered in leadership forums Coordinate across multiple workstreams, business units, and delivery teams Ensure all projects are executed on time and aligned to agreed milestones Participate in track-level calls to maintain close visibility on execution Work closely with customer business teams to ensure solutions drive measurable business outcomes Track and communicate value realization and adoption metrics Ensure alignment between delivery outputs and customer priorities Proactively identify and call out risks, dependencies, and delays early Drive mitigation plans and ensure timely resolution of issues Manage escalations effectively across internal and external stakeholders Monitor team capacity, bandwidth, and utilization across workstreams Ensure optimal resource allocation to meet delivery timelines Highlight capacity constraints and drive resolution Work closely with Support and Product teams to:Track product bugs, enhancements, and fixes Ensure timely resolution and communication to customerEscalate critical product issues impacting delivery or business outcomes Establish and drive internal governance frameworks , including:Program governance cadence and reportingDelivery reviews and checkpoints Implement Quality Assurance (QA) mechanisms across workstreams Define and standardize delivery processes, best practices, and operating models Track overall program health, milestones, risks, and dependencies Provide structured updates to customer and internal leadership Ensure transparency and predictability in delivery Education: Bachelor’s degree in Technology, Business, or related field Experience: 15+ years of experience in program/project managementStrong experience managing large enterprise accounts and complex implementations Experience in multi-workstream coordination and customer-facing roles Strong understanding of SaaS / CCaaS platforms (e.g., Salesforce, ServiceNow, Cisco, Genesys, etc.) Experience working in customer experience, contact center, or digital transformation domains Customer Engagement: Strong ability to interact with senior customer stakeholders Execution Focus: Strong drive for timelines, deliverables, and outcomes Coordination & Orchestration: Ability to manage multiple teams and workstreams seamlessly Risk Management: Proactive and structured approach to issue resolution Operational Excellence: Focus on governance, QA, and process discipline Communication: Clear, structured, and concise executive communication On-Time Delivery: Adherence to project timelines across workstreams Stakeholder Satisfaction: Feedback from customer leadership and business teams Risk Management: Early identification and resolution of risks/issues Resource Utilization: Effective capacity and workload management Program Visibility: Accuracy and effectiveness of reporting and communication Quality & Governance: Adherence to QA standards and governance processes Product Issue Resolution: Timely tracking and closure of bugs and enhancements Value Delivery: Alignment of delivery outcomes with customer business goals
onsiteFull-timeNot SpecifiedSalary Undisclosed
About the role
Description
Key Responsibilities
Customer Leadership & Single Point of Contact
Program Coordination & Delivery Oversight
Value Delivery & Business Alignment
Risk & Issue Management
Capacity & Resource Management
Product & Support Alignment
Governance, QA & Process Excellence
Performance Monitoring & Reporting
Experience and Qualifications
Technical & Domain Expertise
Core Competencies
Key Performance Indicators (KPIs)
We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people : We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, .
To learn more about all-things-Sprinklr, visit our candidate resource hub .
EEO - Our philosophy : Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
Principal Program Manager - CCaaS / SaaS (Account-Based)
Sprinklr