AM/DM - Customer Care

Company:

Mahindra & Mahindra Ltd Responsibilities & Key Deliverables Identification and on boarding of spare part centres, facilitating the legality process and ensuring stand ardization of systems and processes. Strategizing the distribution of Spare Parts across different regions.Shortlisting of identified 3S (Sales, Spares and Service) dealers.Developing/Preparation of schemes to convey to Farm Machinery management for final roll out at PAN level. To ensure availability of proper Channel or placing resources across different to cater the seasonal requirements. Hand holding, monitoring and Capability Development of critical dealers. Scrutinize dealers financial health and financial planning for the entire year.Ensuring Service readiness for New Product Launch, Designing for new territory/new product. Interpreting, analysing and sharing the ORC (Open, Resolve and Close) data with other functions for improvement. To ensure profitability via different schemes.Team Development - Competency building through training and assigning critical projects.To ensure CSI target is achieved Preferred Industries Finance and accountHuman ResourcesAgriculture ImplemenAutomotive IndustryFinancial ServicesAdvertising/MarketinAgri BusinessMarketing & CommAutomobileEducation Qualification Bachelors of Technology; Bachelor of Engineering; Bachelors of Technology in Mechanical; Bachelor of Engineering in Mechanical; Bachelor of Engineering in AutomobileGeneral Experience 18 - 20 years of relevant experience in Harvester and ImplementsCritical Experience 18 - 20 years of experience in Harvester and Implements business.Team have team management skill Handling Team size of minimum 4-5 Customer Care members.Diverse experience of across all the geography/demography in IndiaSystem Generated Core Skills Consumer MarketingMarketing CommunicationCustomer AnalysisCustomer ExperienceCustomer Relationship Management (CRM)Financial AnalysisMarketing StrategyNetworkingProduct Knowledge & ApplicationTeam ManagementNetwork AdministrationLegal ComplianceSupplier EvaluationDistribution ManagementShortlistingSalesScheme DesignChannel ManagementResource ManagementDealership Capability BuildingCapability DevelopmentFinancial PlanningService ReadinessData AnalysisProfitability ManagementTeam DevelopmentCompetency DevelopmentTraining & DevelopmentCustomer SegmentationCustomer DelightCustomer CentricityCustomer EngagementSystem Generated Secondary Skills