Key Responsibilities
Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations
Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions
Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality
Integrate Amazon Connect with CRM platforms, ticketing systems, and third party APIs
Optimize performance reliability and cost efficiency of contact center components
Participate in code reviews testing and deployment activities
Troubleshoot and resolve issues in production and development environments.
Document technical designs, configurations, and best practices.
Required Qualifications
Bachelors degree in Computer Science Engineering or related field
4 Plus years of experience in software development or cloud engineering
1 Plus years of hands on experience with Amazon Connect and related AWS services
Strong understanding of contact center technologies such as IVR CTI and call routing
Proficiency in programming languages like Python, Node.js, or Java.
Experience with RESTful APIs and serverless architecture.
Good communication and problem-solving skills.
Preferred Qualifications
AWS Certified Developer or Solutions Architect.
Experience with CRM platforms (e.g., Salesforce, Zendesk) and their integration with Amazon Connect.
Familiarity with DevOps tools and CI/CD pipelines.
Exposure to AI/ML services for enhancing customer interactions.